### Customer Success

# Real people, ready in minutes

Your success is our success, so we include award winning customer support to all of our customers at no additional cost.

## We’re here for you

**Fleet experts** – Your unique program needs require fleet experts to help solve problems and provide advice when you need it most.

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**Priority customer support** – No matter your fleet size your business is important, so we provide the same high-level support to every one of our customers.

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**Actionable reports** – We know you are busy, so we deliver monthly KPI reporting direct to your inbox to keep you in the know on your most important metrics.

[Contact Support](https://support.dealerware.com/hc/en-us)

## Get up and running - fast

**Quick & easy setup** – Dedicated implementation specialists can get you mobile contracting in 60 minutes or less.

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**Simple on-boarding** – Training so fast and easy it can be done 100% remotely, on your schedule, so you don’t have to wait for a store visit to get started.

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**Always on access** – Web-based software accessible from any web browser and mobile device so you can contract from the service lane or a customer’s driveway.

[Explore Support](https://support.dealerware.com/hc/en-us)

## Your problems solved

**24-minute response** – Your business doesn’t stop and neither do we. Industry leading support gets you the help you need when you need it.

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**Faster resolution** – 98% of all support requests are resolved in less than 24 hours.

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**Dealerware academy** – Help is always at your fingertips with a complete searchable support library including detailed self-paced training videos.

##### Best in class program support

Available as an added benefit for our Mobility Program Management customers with multiple locations and custom OEM or dealer group agreements.

**Unified reporting** – Instant access to high-level metrics you care about most, across all of your locations, with the flexibility to drill down to capture the data you need.

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**Performance review** – You need actionable insights, and we provide them on a regular basis to help guide organizational decision-making.

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**Dedicated CSM** – Our success is your success, and we make managing multiple locations easy.