Dealership Rental Playbook

Appendix

Staging Vehicles Checklist

Cleanliness

1. Inspect the interior of the car. Pay extra attention to the area the driver will interact with including the following:

   • a. Smells; body odor, tobacco, marijuana
   • b. Spilled liquids; coffee, water, alcohol
   • c. Food crumbs
   • d. Trash

2. Check underneath and around seats.

3. Check the glove box, console, visors, and trunk.

4. Vacuum the entire interior thoroughly.

5. Wipe the inside and outside of the glass and mirrors.

6. Foot pedals and footrest should also be kept as clean as possible.

7. Apply disinfectant on all contact surfaces:

   • a. Steering wheel and column
   • b. Seat belts, buckles, and latches
   • c. MMI controls and screen
   • d. Cupholders and all open compartments
   • e. Rearview mirror
   • f. Gear shifter
   • g. Dashboard and vents
   • h. Key fob
   • i. Door interior panels
   • j. Door handles

Multi-Media Interface (MMI) and Vehicle Reset

1. Reset MMI to manufacturer’s default:

   • a. Return address is programmed
   • b. Phone features are ready to connect
   • c. Wifi is set up and configured correctly

2. Set the HVAC controls to Auto and the temp to 72 degrees.

3. All vents must be adjusted and centered.

4. Lower all headrests.

5. Tilt the steering wheel all the way up and forward.

Vehicle Exterior

1. Wash and inspect for damage and document in Dealerware Web. Rain and snow road grime will require a full car wash.

2. Dry off car completely.

Damage, Maintenance, and Lost Items

1. Look for items left behind. Contact customer immediately to let them know of their lost item.

2. Look for missing interior parts: Volume knobs, MMI navigation buttons, etc.

Vehicle Equipment and Information

1. Make sure every vehicle has the following (if applicable): Windshield toll pass, Current registration cards, Connected Car Device.