Learn about Chargebacks – Dealerware

Overview

A chargeback is a customer dispute filed with their bank or credit card company related to a Dealerware transaction. As a courtesy, Dealerware currently manages disputes on the dealership's behalf by providing loaner contract documentation to support the validity of the charge. Dealerware Support proactively notifies customers regarding disputes filed for more than $500.

All chargebacks will be itemized in your dealership's monthly remittance report. Chargebacks incur a $15 fee issued by the payment processor.

If you have questions about your remittance report, please contact ach@dealerware.com.

Example Chargeback

• A dispute is "opened" on June 19, 2026, for a $10 transaction.  A fee of $15 and the $10 disputed amount will be debited from your June remittance report.

• The dispute is "won" on July 15, 2026.  The $10 amount disputed is reimbursed to your dealership in the July reimbursement check. The $15 fee is not reimbursed.

• The dispute is "lost".  Your dealership will not be reimbursed for the disputed amount or the fee. The dispute file is closed.