Understand Contract Statuses – Dealerware

Overview

Contract Statuses define the current state of contracts, so that you can best manage them.

A contract can be in any of the following statuses:

Booked: The user assigned Customer, Program, Service Advisor (if one applies), and scheduled Pick-up & Dropoff but did not assign a vehicle.
Pending: The user assigned a vehicle and obtained a customer signature but did not start the contract.
Started: The user obtained a customer signature and selected "Start Contract" during the Start-Contract workflow.
Finished: The user selected "Finish Contract" during the Finish-Contract workflow and completed the contract.
Canceled: The user canceled the Booked or Pending contract.
No Show: The user failed to start a Booked contract on or before its scheduled pickup date & time.