Authentication Best Practices and Troubleshooting Steps – Dealerware
Dealerware Mobile
- Confirm that your device and operating system can support Dealerware Mobile
- Confirm that you are using the most up to date version of Dealerware Mobile
- Confirm that you are on a wifi or data enabled device
Dealerware Web
- Use Google Chrome as the web browser
- Confirm Dealerware popups are enabled
- Clear the web browser's cache
- Configure your Firewall settings to allow Dealerware - ask your IT department about whitelisting:
If you are still experiencing issues logging in to Dealerware, contact your IT department to ensure the following domains are whitelisted.
Authentication Overview
Dealerware uses Auth0 for managing login, password resets, and user authentication workflows. To maintain a seamless experience, we are masking Auth0 behind our custom login domain: login.dealerware.com.
Password resets, and account verification emails will originate from Auth0's infrastructure. To prevent authentication disruptions for users, we recommend whitelisting the following:
- login.dealerware.com
- *.auth0.com (Auth0’s authentication endpoints)
Authentication-related emails will be sent from Auth0’s email infrastructure. To avoid email filtering issues, we recommend whitelisting the following email sender domains and IPs:
- auth0.com
- dealerware.com