Learn about the Missing Miles Report (Fleet Performance) – Dealerware

How to Access

• Available under the Reports section in Dealerware Web (Main Menu > Reports > Fleet Performance)
• Contains two tabs:
  • Missing Miles(select)
  • Revenue by VIN

Please note: There is approximately a 3-hour data sync delay for data to populate on reports. Only employees with "View Reports" employee permissions can access Dealerware Reports.

Missing Miles Report

Provides visibility into discrepancies in odometer readings between consecutive contracts.

Available fields include the following:

• Dealership Name
• VIN
• Actual Pickup Date
• Actual Drop-off Date
• Contract ID
• Sequential ID
• Service Advisor
• Starting Odometer
• Ending Odometer
• Days Between Contracts: Difference between the ending date of the previous contract (preceding row) and the starting date of the contract being viewed (current row).
• Mileage Difference = Calculated as the difference between the ending odometer of the contract being viewed (current row) and the starting odometer of the next contract (following row)

Filters:

• Actual Pickup Date range (defaults to on or after last 12 months)
• VIN

FAQs

Why is there a [null] value in Ending Odometer, Days Between Contracts, and/or Mileage Difference?

Null values can be treated as blank cells. A null for Ending Odometer means the contract is still ongoing. Null values for Days Between Contracts and Mileage Difference signify that that is the final contract associated with the VIN in the filtered date range of the report.

Why would the starting and ending odometer be the same?

Having the same starting and ending odometer values on a contract signifies that the vehicle never left the lot or that there was an incorrect input. We recommend you review the contract and edit it if necessary. Learn how to make contract edits here.

There’s a negative value in the Mileage Difference column. How is that possible?

A negative value will display in the Mileage Difference column if the ending odometer on the contract listed in the row is higher than the starting odometer of the contract on the next row. Typically, this indicates user error when starting or finishing a contract. We recommend you review the two contracts and edit the contract with the incorrect value.