Employee Reports – Dealerware

Learn about the Service Advisor Performance Report

This report provides insight into the performance of service advisors at your dealership. It helps track various metrics, such as customer satisfaction, service revenue, and efficiency.

Key Metrics

• Customer Satisfaction Score: Measure of how satisfied customers are with the service they received.
• Average Repair Order (ARO): Calculation of total revenue divided by the number of repair orders completed.
• Efficiency Ratio: Comparison of hours billed to the hours available for work.

Accessing the Report

You can access the Service Advisor Performance Report through the Dealerware dashboard. It is available for all service advisors and managers associated with the account.

Benefits of the Report

• Improves accountability among service advisors.
• Identifies areas for improvement in customer service and sales.
• Provides benchmarks to measure against industry standards.